Action acknowledges that self-checkout checkouts are being removed in some branches, but denies that this is happening because of theft. “We are testing where self-scan works best,” says a spokesperson for the discounter.
Action does not announce in how many stores the self-scan checkouts will disappear. “And it is also the case that it disappears in one store, but is reintroduced in another store.”
Reported based on information from employees RTL News this morning that the disappearance of the self-checkout counters does have to do with theft, but that is denied by the store itself. “The self-scan is relatively new, especially for Action. We, and our customers, still have to learn from this and by testing it we learn what the best way is.”
Self-scan has been in the spotlight in recent weeks due to theft. Supermarkets and retail chains see an increase in the number of stolen products, and also point to self-scan checkouts, which could encourage theft. There are no hard figures, but the huge increase in the number of self-checkout checkouts would also contribute to shoplifting. International research shows that every percent more self-scan checkouts in a store leads to one percent more ‘loss’ – loss of products without cause -, retail expert Eelco Hos told this site earlier. Despite this, many stores continue to believe in self-scan, because the fast way of paying is highly appreciated by customers.
Police figures show that the number of shoplifting in 2022 will have increased by more than 30 percent compared to the previous year. After a sharp drop in the corona era, the number of registered shoplifting cases has almost returned to the level of 2015 at 40,143.
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