Apple said this Saturday (30) that recent complaints that new iPhones are becoming too hot to the touch are due to problems related to software and applications. The company explained that fixes will be released soon, but did not specify the date.
The company said that the device may heat up for the first few days as the device works overtime to set up and restore user data, due to a bug in the latest iOS 17 software and also because of some third-party apps overloading. the system. Last week, users complained about problems with the iPhone 15 Pro, days after launch.
“Your device may appear warmer for the first few days after setting up or resetting your device due to increased background activity,” Apple said in a statement. “We also found a bug in iOS 17 that is affecting some users and will be fixed in a software update.”
Apple told Bloomberg that it is working with the developers responsible for the apps that are causing the iPhone to heat up and that fixes are being released. A spokesperson said that Instagram, Uber and the game Asphalt 9 have caused the device to heat up abnormally. Instagram already resolved the issue with its app on September 27, Apple reported.
Apple’s latest device includes a titanium structure, a first for the iPhone, as well as an A17 Pro chip with improved graphics to improve gaming. Some researchers said these hardware changes may have contributed to the problem.
But Apple has denied that the problem is related to the iPhone 15 Pro lineup’s hardware, saying the new design results in improved heat dissipation compared to previous stainless steel devices. It also stated that the upcoming software fix will not involve slowing down the processor of newer models.
Apple also explained that what happened was not caused by a security breach and that it will not affect the iPhone’s long-term performance. The company further claimed that USB-C charging, the new standard included in the latest models, is not the cause of the problem.
According to Apple, using a higher-than-recommended charging adapter – with power above 20 watts – can cause iPhones to become temporarily hotter than normal.
Hundreds of users have complained on social media and to Apple support that their new iPhone 15 Pro and iPhone 15 Pro Max can feel hot to the touch. Some users even posted photos of a thermometer showing results of over 38°C on their iPhones.
Apple has not said when the iOS 17 software update will be available or what version it will have. The company last week released the first beta version of iOS 17.1 for app developers. That version is scheduled to be released later in October.