khaskhabar.com : Tuesday, October 03, 2023 12:36 PM
New Delhi. Apple is no longer providing customer support on Elon Musk-run X Corp and is now redirecting customers to its website.
As MacRumors reports, customers who send direct messages to Apple Accounts on X receive an automated reply with links to the Get Support page on Apple’s website and the Apple Support app for iPhone and iPad.
The account will respond with automated replies to any messages sent by customers.
”It seems like there is a problem with your iPhone. We can help, but we would like to continue this conversation in another support channel to provide the best support.
This also means that Apple Support will not help customers who tag the company in posts.
According to the report, the account will continue to share tips, tricks, and useful information, including videos from the Apple Support channel on YouTube.
Apple has offered human support on Twitter since 2016.
Human support on the Apple Support Community will continue temporarily during the transition to phone support.
According to the report, reactions to comments on videos uploaded to the Apple Support channel on YouTube have stopped. (IANS)
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