By Giuliana Castillo/URPI-LR
After several claims on social networks and Indecopi, the public that purchased their tickets for the concert of the Venezuelan concert artist
Gustavo Dudamelinitially scheduled for August 5, 2020 at the Gran Teatro Nacional, you will be able to recover the money you paid for the tickets.
The last rescheduling was announced for August 5 of this year, but it did not materialize either.
Diego Iparraguirre, one of the clients, declared that, during all this time, he had no response to his claims from TQ Producciones, the company in charge of the event, nor from
teleticket, who sold the tickets. “Last year, like other people, I filed my complaint with Indecopi. A hearing was scheduled, but the producer did not show up and everything was left there, “he asserted.
Several users also confirmed that they went through a similar situation. A client, however, acknowledged that after the hearing at Indecopi, despite the fact that the producer’s representative did not attend, Teleticket contacted her and reimbursed her the money.
Alberto Menacho, representative of TQ Producciones, lamented the inconvenience and clarified that this was as a result of the pandemic. “TQ Producciones has done more than 120 events and we haven’t made a bad impression on anyone. The pandemic has almost killed us. (…) You try to reschedule and reschedule, but if you can’t due to lack of dates (of the artist), you have to return. (…) Many people do understand, others do not”, he declared.
Likewise, he specified that he had reached an agreement to start the return process. Indeed, hours later, this August 26,
Teleticket published a statement on its official page for users to register.
“By order of the promoter TQ Producciones, we inform you that the event scheduled for August 5 was canceled at the time due to force majeure. To all customers who purchased their tickets, they will be able to request a refund of the money from September 5 by entering their request, ”says the message.
The response of TQ Productions
“After numerous rescheduling attempts, we regret to announce the cancellation of Gustavo Dudamel’s concert in Lima. The corresponding refunds will be made through the Teleticket platform starting on Monday, August 22.