Meanwhile, those who have applied for Hajj permit and cancel their registration after 15th of Shawwal, those pilgrims will be refunded only after deducting 10 percent of contract value and e-services fee. The ministry also informed that the refunding will be done in this manner till the end of Dul Qaada. But the ministry also confirmed that if the registration is canceled after Dhul Hijjah, the amount paid will not be refunded.
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Pilgrims who are unable to perform Hajj due to certain circumstances such as deaths, health reasons, criminal proceedings, traffic accidents requiring hospitalization, and contracting Covid after 1st of Dhul Hijja will be exempted from the above refund provisions. If they cancel the registration they will get a full refund. However, the authorities have clarified that acceptable proof of these reasons should be submitted along with the application for cancellation. These concessions are also available to those whose Hajj journey is canceled due to any changes in current regulatory policies or health requirements. Hajj permit cancellation can be done through Abshar platform and reservation can be canceled through its website or Nusuk app, the ministry said.
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