The consumer complained that the inclusion of only 15 biscuits in a packet of 16 biscuits was a fraudulent sales practice. The consumer court then directed one of India’s leading companies, ITSA, to pay a compensation of Rs.
The court ruled in favor of the complainant on a complaint filed by P. Dillibabu, a resident of Chennai, after 15 biscuits were found in all the packets of 16 biscuits sold by ITC. In December 2021, the complainant purchased ‘Sun Feast Mari Light’ biscuits from a local retail store in Manali. But when the packets were opened, it was found that only 15 of the 16 biscuit packs were present.
29 lakhs per day for the company
The retail store and ITC were approached for clarification but no satisfactory response was received. Then he approached the court.. The price of each biscuit is 75 paise. ITC manufactures around 50 lakh packets of these biscuits daily. The complaint is that ITC is extorting 29 lakh rupees from customers every day by reducing one biscuit in the packet.
Later, ITC argued that the product was sold by weight and not by number of biscuits. The total weight of the biscuit pack advertised by the company was 76 grams. But the commission verified this claim and found that the actual weight of the product was 74 grams. Finally, the consumer court gave its verdict.
