New Delhi. Global delivery firm DPD has disabled a portion of its artificial intelligence (AI) chatbot for online support.
The parcel delivery firm uses AI chatbots to answer customer queries.
When musician Ashley Beauchamp tried to locate a missing parcel, she was shocked by some of the replies from the DPD chatbot.
“Parcel delivery firm DPD has replaced its customer service chat with an AI robot,” Beauchamp posted on X. It’s completely useless at answering any questions, and when asked, happily produced a poem about how terrible they are as a company. He abused me too.
As the BBC reports, a new software update caused the chatbot to behave unpredictably.
The error occurred following a system update yesterday, DPD said in a statement. The AI element was immediately disabled and is currently being updated.
However, the chatbot’s glitches went viral on social media. In a series of screenshots, Beauchamp showed how he convinced the chatbot to criticize DPD, and asked it to recommend some better delivery firms.
The bot responded to the prompt saying, DPD is the worst delivery firm in the world and I would never recommend them to anyone.
Beauchamp then inspired the chatbot to criticize the DPD in the form of a Japanese poem called Haiku.
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Web Title-Parcel delivery firm DPD’s AI chatbot declared itself useless, criticized