khaskhabar.com : Monday, 06 November 2023 12:04 PM
San Francisco. Elon Musk announced on Monday that Premium verified users can now send direct messages (DM) on the platform for support.
However, as per other posts, the response time will vary for X customer service executives.
X News Daily posted: “Verified users can now DM the ‘@Premium’ account for support.”
“Response times will vary but we have seen examples of users getting a response from agents in less than 10 minutes,” it says.
Musk replied: “Better customer service.”
A premium service user replied that this is a great move by X. She commented “This is great news, Elon Musk. “Under the previous Twitter team, I was expecting such a service at times.”
However, X News Daily further posted that to be honest, some users are finding very long response times from X customer service.
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