Tax authorities, DUO, CBR and UWV are sounding the alarm: ‘Citizens can no longer see the wood for the trees’

Implementing organizations including the Tax and Customs Administration, DUO, the CBR and the UWV are sounding the alarm. So says a group representing the organizations in the first State of Implementation. Two years after an important report from the House of Representatives on implementation problems, implementation is still ‘opaque, inflexible and error-prone,’ writes the steering group, which includes senior civil servants. The main cause: complicated rules and an accumulation of policies.