khaskhabar.com : Friday, 13 May 2022 5:39 PM
New Delhi . Video chat app Zoom is acquiring Solvy, a conversational AI and automation platform for customer support. The company has given this information on Friday.
The company has recently launched Zoom Contact Center. The company has said that the acquisition will help them redefine the contact center category with unified communications.
Velchami Sankaralingam, President of Product and Engineering, Zoom Video Communications, said, “With Solvi’s differentiated AI and machine learning technology, we are looking to accelerate our contact center roadmap to create a concierge-level experience for customers around the world. will be able to.”
The company announced that Solvy’s proprietary technology will broaden the Zoom Contact Center offering with scalable self-service and conversational AI.
Both platforms built leading enterprise software-as-a-service (SaaS) businesses through a focus on scalability, simplicity and respect for the end customer.
“We also have a shared passion to leverage best-in-class state-of-the-art technology solutions to enhance human experiences,” said Sankaralingam.
In the two years after the pandemic, demand for Zoom increased as companies closed offices and employees had to work from home.
Remote learning and telemedicine also promoted Zoom Video’s cloud-based services.
The company unveiled new innovations in the Zoom platform last month to help businesses improve customer and employee experiences thanks to a new ‘work from anywhere’ workforce.
–IANS
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